SteadyBattery offers a variety of shipping and logistics needs.

	Express Couriers	Air Freight	Ocean Freight
Shipping Methods
Cost	Economical	Very Economical	Most Economical
Transit Time	2-4 working days	2-6 working days	10-30 days
Delivery to	Shipping address	Shipping address*	Destination port
Insurance	Yes**	Available	Available
Shipment Tracking	Yes (www.fedex.com) (www.dhl.com) (www.ups.com) (www.tnt.com)	Yes (w/ flight number)	Yes (w/ vessel name, voyage)
Customs Clearance Service	Yes**	Available	Available

Warranty & Return Policy

Warranty Terms and Conditions

Product quality is a top priority for Steady Tech. Steady Tech offers 12-month warranty against defects for all products sold from the date of receipt. The warranty does not cover driver incompatibility, normal wear, unauthorized firmware upgrade, non-rechargeable batteries, consumables, damage due to accidents, physical force, water, fire, power surge, acts of God, or other misuse.

Pre-shipment Quality Assurance Check

Steady Tech checks all products with a strict quality assurance checklist. The checks include the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. Custom-made products will go through additional checklist as required by the customers.

For small orders and samples, Steady Tech executes the quality assurance check for all products. For large orders, Steady Tech uses the Acceptable Quality Level (AQL) industrial standard to ensure high product quality.

Warranty Period Start Date

The warranty period begins from the receipt of the goods by the initial recipient, regardless if the initial recipient is an end user or a reseller.

Before Returning Items

Most product issues are due to product misuse and can easily be resolved. Please contact our support staff before initiating complaints with your online payment or credit card payment providers.

Once our support staff receives your ticket, we will review the issue and offer technical help and resolution. If we believe the product may be defective or significantly not as described, we will issue you a Return Merchandise Authorization (RMA) for returning the items. Items returned without an RMA will not be processed.
 

Procedure for Returning Goods

1. Customer opens a support ticket detailing the order number, product model number, nature of the problem, and a step-by-step description of how to reproduce the problems.

2. Steady Tech offers technical help and possible solutions. If the issues are not resolved, we will issue a Return Merchandize Authorization (RMA) and provide a return slip for enclosing with the returning goods.

3. Customer should immediately return the items by normal post office air mail using the instructions on the return slip. Returned items must be in their original condition, with the return slip, and all their accessories and packaging included, or as advised in the RMA by our support staff.

4. Steady Tech receives the returned goods and informs the customer. Options for replacement / service / refund are clarified if available.

5. Steady Tech checks the goods to verify the claim. Replacements or serviced items are shipped back to the customer via regular air mail, with full tracking details provided.

The returned products must be received by Steady Tech within 30 days from the date the RMA is issued. Returned product received beyond the return period, not in original brand new condition, or has any part missing, may not qualify for warranty.

For valuable items, customers are advised to purchase insurance in case the items are damaged or lost during the shipment. Steady Tech is not responsible for any damage or loss during the return shipment to Steady Tech.
 

Return Shipping Cost Responsibility

For significantly not-as-described items shipped to buyers, Steady Tech will reimburse buyers' reasonable shipping cost for returning items using regular post office airmail.

For defective products, customer is responsible for the return shipping cost to Steady Tech and Steady Tech is responsible for the shipping cost back to the customer.

For frequent buyers or contracted distributors, Steady Tech advises buyers to set up return schedules and accumulate enough items before returning them in bulk to save shipping cost. Please contact our support department for more detail in setting up a product service schedule.

Return shipping cost will be refunded to buyer within 10 working days after the returned items are received and verified by our support department. If the original payment is made using PayPal or credit card, refund will be made via the same way.

If the payment is made using Western union, wired Transfer (T/T) or other means, refund will be made less any fees. Frequent buyers are advised to accept the refund as credit for subsequent purchases to avoid payment fees.